Refund & Return Policy

We want every order to arrive exactly as expected. Because our products are research chemicals that must be stored and handled under controlled conditions, our refund and return options are limited. This policy explains when we can help and how.

General policy

All sales are generally final. Once a product has left our facility we cannot verify how it has been stored or handled, so we are unable to accept returns for change of mind.

Eligible refunds & replacements

We will issue a replacement or refund when:

• The product arrived damaged (for example a broken vial or seal).
• You received an incorrect item or quantity.
• A quality issue is verified by our team against the batch Certificate of Analysis.

Requests must be submitted within 7 days of delivery, with your order number and clear photos of the product, label and packaging.

Non-refundable situations

• Improper storage, handling or use after delivery.
• Change of mind or ordering the wrong product.
• Misunderstanding the Research Use Only (RUO) designation.
• Orders cancelled because of a violation of our Terms & Conditions.
• Packages lost or stolen after the carrier has confirmed delivery.

How to request a refund or replacement

• Email support@archresearch.shop within 7 days of delivery.
• Include your order number, the product and batch ID, and photos.
• Our team replies within one business day with next steps.
• If a return is approved we will send instructions — unauthorised returns may be refused.

Returns

Approved returns must be unused, unopened and in their original condition and packaging. We will confirm the return address and whether a prepaid label is provided.

Shipping issues

Please make sure your shipping address is complete and correct. We are not responsible for carrier delays, or for packages lost or stolen after the carrier has confirmed delivery. Lost-in-transit cases are reviewed together with the carrier.

Order cancellations

You can ask to cancel an order before it ships by contacting support@archresearch.shop as soon as possible. We may cancel orders for fraud risk, compliance concerns or stock problems; in that case you receive a full refund where payment was taken.

Chargebacks & disputes

Please contact us first — most issues are resolved quickly. Filing a chargeback without contacting us may lead to account restrictions, and we will provide order, shipping and compliance records to the payment provider.

Refund processing time

Approved refunds are issued to the original payment method. Processing usually takes 5–10 business days depending on your bank or payment provider.

Contact

All refund and return requests: support@archresearch.shop · (562) 922-3551